FAQ
Contact
I have an other question, what can I do?
- If you can not find an answer to your question here, please send an e-mail too info@theatticstreetwear.com or send us a direct message on Instagram: @theatticstreetwear
Is there an Instagram page too?
- Yes, please follow this link: https://www.instagram.com/theatticstreetwear/
Payments
- How can I pay for my purchases?
We currently have multiple options to pay.
The options are:
- A bank transfer.
- Apple Pay.
- IDEAL.
- Klarna.
- Paypal.
- A payment request which will be sent to you (bank).
- Cash (pick-up of the product necessary).
I would like to buy a product but I do not have the full amount yet to pay, can I make a deposit?
- Of course, at The Attic the customer is king. You are able to put down a deposit on an item you want. This deposit needs to be at least 50% of the price.
This item will then be reserved for you, but you will need to pay the rest of the amount within 10 days.
Products
- Are the products you sell, 100% authentic?
Yes, all of the products are guaranteed authentic. Counterfeit products do not get tolerated at The Attic. We check everything carefully by hand.
- How are you able to sell some products so affordable?
Thanks to various connections we have built up through the years, we are able to provide our clients items for a better price.
Returns/refunds
Can I return my order?
- Yes it is possible to return your order. Read the policy here: https://www.theatticstreetwear.com/policies/refund-policy
I want a refund, is that possible?
See this link: https://www.theatticstreetwear.com/policies/refund-policy
Can I cancel or change my order?
- It is not possible to cancel or change your order once it has been processed.
Shipping
Where can I track my order?
If you would like to track your order please follow this link: https://www.internationalparceltracking.com/#/search
Which type of shipping do you use?
- All orders will be sent insured and tracked.
How many days does the shipping take?
- When your order has been placed before 15:00, your order will be shipped out the same day. The shipping time depends on your location.
What are the shipping costs for my product(s)?
- The shipping costs depend on your location. Fill in your country during the checkout to see the shipping costs for your order.
Do you ship worldwide?
- Yes, we ship all over the world (except for Syria, Pakistan, Iran, Irak, Cuba, North-Korea).
